Terms & Conditions for Exhale Participation
in World of Hyatt
(Updated & Effective August 20, 2019)
These terms and conditions (“Exhale Terms”) govern participation by participating Exhale locations in the World of Hyatt program and the benefits granted to World of Hyatt Members at participating Exhale locations. These Exhale Terms are part of the World of Hyatt Terms & Conditions (“Terms”) that govern the World of Hyatt program (“Program”). By participating in the Program, you agree to be bound by the Terms, including these Exhale Terms.
Capitalized terms used but not defined in these Exhale Terms shall have the meaning ascribed to them in the Terms. In the event of a conflict between these Exhale Terms and the rest of the Terms, these Exhale Terms shall govern with regard to Exhale locations. Certain items, however, are only addressed in the Terms, and, unless directly contradicted in these Exhale Terms, the Terms shall also apply to the Members at Participating Exhale Locations.
As used throughout these terms, the terms “Hyatt,” “our,” “we,” “us,” and other similar terms may refer to one or more of Hyatt Hotels Corporation, Hyatt Corporation, Hyatt International Corporation, Select Hotels Group, LLC, and one or more of their direct or indirect subsidiaries or affiliates. These particular terms are used for convenience only and are not intended as a precise designation of any one particular entity.
PARTICIPATING EXHALE LOCATIONS
PLEASE NOTE: Not all Exhale locations participate in the Program. These Exhale Terms shall only apply to Participating Exhale Locations. The term “Participating Exhale Locations” shall refer to all Exhale locations except (i) Exhale Bermuda, (ii) private Exhale locations (which are noted on the Exhale site (www.exhalespa.com/locations) and include, for example, Manhattan House in New York City and 45Province in Boston) (“Private Exhale Locations”), and (iii) all airport Exhale locations in The Centurion Lounges ((i), (ii), and (iii) shall be referred to collectively as “Excluded Exhale Locations”). Certain Members may be able to undertake certain activities at a Private Exhale Location as noted in these Exhale Terms or in separately posted terms and conditions, but only if such Members already have access to such Private Exhale Location. Unless expressly stated otherwise, Members are not entitled to earn or redeem World of Hyatt points or enjoy any other World of Hyatt benefits at any Excluded Exhale Location, and Excluded Exhale Locations shall not participate in any aspect of World of Hyatt except as expressly stated, if at all, in these Exhale Terms or other applicable terms and conditions. For more information about Exhale and Exhale locations, please visit www.exhalespa.com.
PARTICIPATION REQUIREMENT – CONNECT ACCOUNTS
To earn or redeem World of Hyatt points or enjoy any other World of Hyatt benefits at Participating Exhale Locations (collectively, “Benefits”), you must be a World of Hyatt Member in good standing, have an account with Exhale in good standing, and connect your World of Hyatt and Exhale accounts by visiting www.exhalespa.com/world-of-hyatt (“Exhale/World of Hyatt Site”). You only need to connect your accounts once. Activities purchased before your accounts are connected are not eligible for any Benefits, and Benefits will not be granted retroactively. Individuals who do not have both a World of Hyatt account and an Exhale account and those individuals who have not connected those accounts are not eligible for or entitled to any benefits under these Exhale Terms even if they otherwise satisfy the eligibility criteria. Only activity on the connected accounts will qualify.
Exhale accounts are free, subject to certain terms and conditions (which are disclosed during the account creation process), and can be created at www.exhalespa.com/world-of-hyatt/getStarted.
Members may be required to sign waivers and other documents as part of using facilities or participating in activities at Participating Exhale Locations. Benefits may be subject to availability. Proof of status and/ or eligibility (including, where applicable, proof Member is on a qualifying stay) may be required.
EARNING WORLD OF HYATT POINTS AT PARTICIPATING EXHALE LOCATIONS
Members will earn ten (10) Base Points for each whole U.S. dollar or U.S. dollar equivalent paid for Eligible Exhale Spend. “Eligible Exhale Spend” shall mean all purchases made directly by a Member with Exhale online or by telephone or at a Participating Exhale Location, except items designated as ineligible. Ineligible spend includes taxes, gratuities, purchases of gift cards, customized third-party events, any spend (including for teacher training) for activities at Excluded Exhale Locations (even if purchased via Exhale), and purchases made through third parties (including without limitation ClassPass, Gilt, RueLaLa, MB Connect, and Spa Finder). Use of a gift card to pay for Eligible Exhale Spend will not affect a Member’s ability to earn points on such Eligible Exhale Spend. Members will not earn points on any spend that is not Eligible Exhale Spend. Points are not earned on services or items of any type that are obtained using points. Notwithstanding anything to the contrary in these Exhale Terms, Members who are members of a Private Exhale Location will also be able to earn ten (10) Base Points for each whole U.S. dollar or U.S. dollar equivalent paid for Eligible Exhale Spend at such Private Exhale Location.
In order to earn World of Hyatt points for Eligible Exhale Spend, a Member must use the Exhale account that (s)he connected to his/her World of Hyatt account. If a Member uses an Exhale account that has not been linked, (s)he will not be eligible to earn World of Hyatt points, even if the purchase would otherwise have included Eligible Exhale Spend.
Only the Member directly associated with the Eligible Exhale Spend will earn points for such activity. Points for a single purchase may not be shared by more than one Member. Spend that occurred before a Member connected his/her account is not Eligible Exhale Spend.
Members do not earn any other Program benefits through Eligible Exhale Spend (e.g., Members do not earn Tier Qualifying Night credits for Exhale activity) and cannot opt to earn benefits with any third party (such as Partner Loyalty Points, M life Rewards Tier Credits, or other point substitutes) as a result of Eligible Exhale Spend.
Members who have obtained an elite tier in the Program and are entitled to earn Bonus Points on qualifying purchases will earn those bonuses on the Eligible Exhale Spend. Such bonuses will be awarded as Bonus Points.
Please allow up to five (5) business days after your Eligible Exhale Spend for points to be deposited in your World of Hyatt account. Members who were not properly credited for the points earned in connection with Eligible Exhale Spend may request an adjustment within one (1) year of completing the activity that earned such points by contacting World of Hyatt customer service.
REDEEMING WORLD OF HYATT POINTS AT PARTICIPATING EXHALE LOCATIONS
Members may redeem World of Hyatt points for a credit for certain benefits, including certain fitness classes, spa therapies, and other items at Participating Exhale Locations (“Exhale Credit”) as set forth on the Exhale/World of Hyatt Site (each a “Redemption Service”). Exhale Credits may only be redeemed for the specific Redemption Service noted in the specific Exhale Credit and may only be redeemed in connection with Participating Exhale Locations or as otherwise specifically permitted by Exhale and/or the World of Hyatt Program. Exhale Credits may not be redeemed at Excluded Exhale Locations (including Private Exhale Locations).
The available Redemption Services and the number of points required for each are as indicated on the Exhale/World of Hyatt Site. Available Redemption Services and the number of points required are subject to change at any time (provided that any such change will not affect the ability of a member to utilize a previously booked Redemption Service). Exhale Credits do not apply to upgrades, add-ons, or other items that are provided for an additional cost beyond the cost of the Redemption Service. The Member shall be responsible for all such costs.
Points redeemed for an Exhale Credit will be deducted from the Member’s World of Hyatt account within approximately three (3) business days after requesting the Exhale Credit. Please note that this may be prior to completion of the Redemption Service. Once a Member redeems points for an Exhale Credit, the points cannot be put back into the Member’s World of Hyatt account.
Should a Member redeem points for an Exhale Credit but subsequently cancel the Redemption Service for which the Member planned to use the Exhale Credit prior to any applicable deadline for cancellation of the Redemption Service without penalty (as disclosed at the time of booking), the unused Exhale Credit will be deposited back into the Member’s Exhale account for use in accordance with the terms of the Exhale Credit at the time it was obtained. PLEASE NOTE: Exhale Credits may be subject to limitations on use, including an expiration date (as disclosed in the Member’s Exhale account), where they can be used, and for what purposes. An Exhale Credit must be redeemed for the same Redemption Service as originally requested and prior to that expiration date or it will be forfeited. Exhale Credits for qualifying spa services expire one year from the date of issuance, and Exhale Credits for qualifying fitness classes expire thirty (30) days from issuance. Should a Member redeem points for an Exhale Credit and schedule but fail to cancel such Redemption Service prior to the deadline to cancel without penalty and/or not show up for the Redemption Service, the Exhale Credit will be forfeited in its entirety and no refund of any type will be issued.
ADDITIONAL BENEFITS FOR WORLD OF HYATT MEMBERS WITH ELITE STATUS
The Program also makes certain benefits available to certain elite Members of the Program as expressly set forth herein.
Benefits for Explorists
Upon receiving or re-qualifying for Explorist status, all Explorists will be entitled to one (1) “Week of Wellbeing” at a Participating Exhale Location. This benefit must be claimed and commenced during the period of elite status through which it was earned. (For Members who have received Explorist status for a multi-year term, an additional Week of Wellbeing benefit will be provided to the Member in January of each subsequent year of the Member’s term as an Explorist, except for the final calendar year of his or her term. Weeks of Wellbeing awarded to Members who have received Explorist status for a multi-year term are valid for the remainder of the calendar year in which they are awarded, plus fourteen months.)
To claim this benefit, Members must visit the Exhale/World of Hyatt Site. A Week of Wellbeing at Participating Exhale Locations in a particular city shall consist of one (1) week of unlimited fitness classes, 25% discounts on spa therapies purchased and used during the designated week, and 15% discount on retail purchases made within the Participating Exhale Location(s) during the designated week. Please note that, during their Week of Wellbeing, Explorists may visit and enjoy these benefits at any Participating Exhale Location in a single city (e.g., if you redeem your Week of Wellbeing at a Participating Exhale Location in New York City, you may visit any of the Participating Exhale Locations in New York City to enjoy the benefits of your Week of Wellbeing during that week). Fitness classes, spa therapies, and other activities may be subject to availability, and advance reservations may be required. For more information on fitness classes and qualifying spa therapies, see the Exhale site at https://www.exhalespa.com.
Benefits for Globalists
Upon receiving or re-qualifying for Globalist status, all Globalists will be entitled to the benefits provided to Explorists under these Exhale Terms, as well as complimentary single-session fitness classes at participating Hyatt branded properties (including Park Hyatt, Miraval, Grand Hyatt, Hyatt Regency, Hyatt, Andaz, Hyatt Centric, The Unbound Collection by Hyatt, Thompson Hotels, Alila (some locations only), Joie de Vivre (some locations only), Destination Hotels (only at the participating Destination Hotel properties listed at www.worldofhyatt.com/destinationdelivers as joining the Program effective August 20, 2019, and only once the applicable location begins participating in the Program), Hyatt Place, Hyatt House, Hyatt Ziva, Hyatt Zilara, or Hyatt Residence Club properties) when, for the applicable night, the Globalist (a) has paid an Eligible Rate or (b) has redeemed a Free Night Award, Room Upgrade Award, or a Points + Cash Award (each term as defined in the Terms). Class packages (e.g., 5-Pack, 10-Pack, etc.) are not included. This benefit ends when the Member no longer has Globalist status. A Globalist may be required to provide proof that (s)he (a) has paid an Eligible Rate or (b) has redeemed a Free Night Award, Room Upgrade Award, or a Points + Cash Award at a qualifying property and proof of his/her Globalist status (such as via the World of Hyatt mobile app or a confirmation email).
Fitness classes, spa therapies, and other activities may be subject to availability, and advance reservations may be required. Teacher training classes are not considered fitness classes and are not included in this benefit. This benefit cannot be transferred to others (e.g., not transferrable with the Guest of Honor benefit).
Benefits for Lifetime Globalists
Lifetime Globalists can enjoy the benefits provided to Globalists under these Exhale Terms for the shorter of the duration of their Lifetime Globalist status or the duration these Exhale Terms remain in effect.
NO OTHER WORLD OF HYATT CONNECTION
Except as expressly set forth in these Exhale Terms or in separately posted terms and conditions, you are entitled to no other reward, benefit, right, experience, or other aspects of your World of Hyatt membership in connection with activities or other engagement with Exhale or a Participating Exhale Location. For example, members will not receive tier qualifying night credits, credit toward a 5-Brand Free Night, Future Meeting Credits, shortened cancellation windows, bottled water, premium wifi, late check-out, guaranteed availability, or any other program benefit not specified herein. In addition, except for Exhale Credits or as expressly set forth in these Exhale Terms or in separately posted terms and conditions, no other awards, upgrades, credits, or other benefits can be used or will be redeemable with Exhale or at a Participating Exhale Location. For example, members cannot use free night awards, suite upgrade awards, club lounge access awards, Guest of Honor, free parking, or any other Program reward at a Participating Exhale Location.
PLEASE NOTE: Unless otherwise noted in these Exhale Terms or in separately posted terms and conditions, Exhale locations do not participate in the World of Hyatt Program’s Dining, Spa and More Awards, and Dining, Spa and More Awards may not be redeemed at Exhale locations. In addition, unless otherwise noted in these Exhale Terms or in separately posted terms and conditions, Exhale locations are not Point Properties or considered a “Hyatt hotel or resort” for purposes of the Terms.
GENERAL TERMS AND CONDITIONS
We are always striving to make the benefits better and because they are evolving over time, we may change or discontinue all or any part of the benefits, at any time and without notice, at our discretion as described in the Terms. (This may include, without limitation, complete discontinuance of Exhale’s participation in the Program.) As also described in the Terms, we may modify these Exhale Terms from time-to-time. Hyatt will notify you of changes to the Exhale Terms by posting them Exhale/World of Hyatt Site and may also notify you by email or mail to the address then associated with your Program account. The updated Exhale Terms will be effective as of the time of posting, or upon such later date as specified by Hyatt. Unless otherwise stated, the updated Exhale Terms will apply to your participation in the Program beginning as of their effective date. These Terms may only be modified in accordance with this section.