(Updated and Effective Date: November 18, 2020)
These terms and conditions (“MGM Terms”) govern participation in the World of Hyatt program by MGM Resorts International (“MGM”) and its participating M life Rewards destinations (defined and identified below). These MGM Terms are part of the World of Hyatt Terms & Conditions (“Terms”) that govern the World of Hyatt program (“Program”). By participating in the Program, you agree to be bound by the Terms, including these MGM Terms.
Capitalized terms used but not defined in these MGM Terms shall have the meaning ascribed to them in the Terms. In the event of a conflict between these MGM Terms and the rest of the Terms, these MGM Terms shall govern with regard to M life Rewards destinations. Certain items, however, are only addressed in the Terms, and, unless directly contradicted in these MGM Terms, the Terms shall also apply to the Members at M life Rewards destinations.
As used throughout these MGM Terms, the terms “Hyatt,” “our,” “we,” “us,” and other similar terms may refer to one or more of Hyatt Hotels Corporation, Hyatt Corporation, Hyatt International Corporation, Select Hotels Group, LLC, and one or more of their direct or indirect subsidiaries or affiliates. These particular terms are used for convenience only and are not intended as a precise designation of any one particular entity. Such terms do not include MGM.
Table of Contents:
II. Participating M life Rewards Destinations
III. Earning Credit at Participating M life Rewards Destinations Toward Elite Status in the Program
IV. Earning Program Points at Participating M life Rewards Destinations
V. Earning M life Rewards Tier Credits When Staying at a Hyatt Hotel or Resort
VI. Requesting Retroactive Credit
VII. Redeeming Program Awards for Accommodations at M life Rewards Destinations
VIII. Program Benefits and Services at Participating M life Rewards Destinations
When staying on a qualifying night at a participating M life Rewards destination (defined below), Members may earn points and credit towards elite status in the Program, as well as points for eligible incidental spend. To receive credit or points during a stay, the Member must be staying at a participating M life Rewards destination as the registered guest and must be both a World of Hyatt Program member and a member of the M life Rewards program. Membership in the Program and M life Rewards are each complimentary. To join M life Rewards, visit www.mlife.com.
II. Participating M life Rewards Destinations
Members may earn points and Tier-Qualifying Nights in the Program only at the MGM properties listed below (collectively the “M life Rewards destinations”). Other resorts owned, operated, or licensed by MGM or participating in M life Rewards are not eligible.
III. Earning Credit at Participating M life Rewards Destinations Toward Elite Status in the Program.
An “M life-Eligible Night” is any night stayed at an M life Rewards destination where (i) payment is made directly to MGM or the applicable M life Rewards destination (including reservations booked through mlife.com or mgmresorts.com), (ii) the reservation is booked through hyatt.com (subject to the exclusions below), or (iii) the reservation is booked through a Hyatt Global Contact Center (subject to the exclusions below). Any night other than as described above will not be considered an M life-Eligible Night, including, without limitation, any nights booked under one of the following booking types or rates: M life Rewards destination complimentary room nights, master account/posting master group bookings, rooms booked on third-party online retailers (such as Expedia.com, Travelocity.com, Hotels.com, Booking.com, Priceline.com, Tripadvisor.com, Inspirato.com, or any other third-party online/mobile travel portal or bookings made directly on Google.com and TripAdvisor Instant Book), traditional wholesale rates (examples include, without limitation, GOGO Worldwide Vacations, Pleasant Holidays, Tourico, and Hotelbeds), airline crew rates, airline employee rates, travel agency employee rates, media rates, Hyatt employee discount rates, airline interrupted-trip vouchers, or contracted rooms. (A “contracted room” is a room that has been reserved pursuant to a written and executed agreement between a hotel or resort and a corporation, government agency, or individual for a negotiated room rate in exchange for an agreed upon number of rooms to be rented for an extended period of time.) For any stay at an M life Rewards destination of fifteen (15) or more nights, no night of such stay will qualify as an M life-Eligible Night, even if such night otherwise meets the requirements described above.
When staying as a registered guest at an M life Rewards destination, a Member will earn one (1) Tier-Qualifying Night for each M life-Eligible Night. Members must provide both their Program and M life Rewards membership numbers at the time of check-in (or request retroactive credit as set forth in Section VI below). Members will only receive credit in the Program for M life-Eligible Nights after the Member has checked out of the applicable M life Rewards destination. M life Rewards Tier Credits earned in the M life Rewards program do not qualify toward elite status within the Program and progress earned towards elite status in the Program does not qualify toward elite status within the M life Rewards program.
IV. Earning Program Points at Participating M life Rewards Destinations
(a) Qualifying Expenditures. “M life-Eligible Room Spend” means the room rate charged to a Member for any M life-Eligible Night. “M life-Eligible Incidental Spend” means any incidental charges charged directly to the Member’s room/guest folio during a stay at an M life Rewards destination. Casino charges, taxes, gratuities, and charges at any retail location within an M Life Rewards destination are not M life-Eligible Incidental Spend and will not be eligible to earn points under any circumstances. Members may receive points on M life-Eligible Incidental Spend, regardless of whether their stay at the M life Rewards destination satisfies the definition of an M life-Eligible Night. Members may only earn points on a maximum of $5,000 of M life-Eligible Incidental Spend, in addition to points earned on any M life-Eligible Room Spend. M life-Eligible Room Spend and M life-Eligible Incidental Spend are referred to collectively in these Terms as “M life-Eligible Spend.”
(b) Points Earned. Members may earn points on M life-Eligible Spend at participating M life Rewards destination. Members must provide both their Program and M life Rewards membership numbers at the time of check-in (or request retroactive credit as set forth in Section VI below). If a Member chooses to receive points in the Program, such Member will earn five (5) Base Points for each whole U.S. dollar or U.S. dollar equivalent of M life-Eligible Spend spent by the Member. Member must be a registered guest at the time the M life-Eligible Spend charges are incurred, unless otherwise specifically stated as part of a promotion or special offer. Discoverists, Explorists, and Globalists who choose to receive points for an M life-Eligible Night will also receive their respective Program point bonuses. In order for a Member to receive points, the bill for the M life-Eligible Spend charges must be in that Member’s name and the Member must personally pay for all charges (i.e., the charges must be paid by the Member in cash, using a payment device for which the Member is the named account holder or an authorized signatory, or billed back to Member’s company or organization for payment and not settled to a master account/posting master). Members will only receive points for qualifying charges after the Member has checked out of the applicable M life Rewards destination.
(c) Multiple Rooms. A Member may earn points for up to three (3) rooms per night (Member’s room and two (2) additional rooms) within the same M life Rewards destination. The Member must be a registered guest, occupy at least one of the rooms, and, to earn points, each room must otherwise satisfy the definition of M life-Eligible Night set forth above. The Member will earn Base Points for M life-Eligible Spend on each of the rooms (subject to the $5,000 maximum on M life-Eligible Incidental Spend), but the Member will only earn a Tier-Qualifying Night(s) for one (1) room. The occupant(s) of the additional room(s) will not receive points or M life Rewards Tier Credits.
(d) No Qualifying Events. Meetings and/or events booked and held at M life Rewards destination are not Qualifying Events pursuant to the Terms (as described in Appendix D) and are not eligible to earn Bonus Points or credit towards elite status in the Program.
V. Earning M life Rewards Tier Credits When Staying at a Hyatt Hotel or Resort
When paying an Eligible Rate for a night at a participating Park Hyatt, Miraval, Grand Hyatt, Hyatt Regency, Hyatt, Andaz, Hyatt Centric, The Unbound Collection by Hyatt, Thompson Hotels, Alila (some locations only), Joie de Vivre (some locations only), Destination (both participating Destination Hotels and participating Destination Residences locations (as defined in the terms)), Caption by Hyatt, Hyatt Place, Hyatt House, Hyatt Ziva, or Hyatt Zilara hotel or resort, Members who are also a member of M life Rewards program can – in lieu of earning points or Partner Loyalty Points – elect to earn “M life Rewards Tier Credits” in the M life Rewards program. Members staying at Grand Hyatt Macau, or at a Hyatt Residence Club resort may not earn M life Rewards Tier Credits for a stay. M life Rewards Tier Credits are not Partner Loyalty Points as defined in Appendix A to the Terms. Points earned in the Program are not eligible for conversion into M life Rewards Tier Credits.
VI. Requesting Retroactive Credit
If a Member is not properly credited points or credit for an M life-Eligible Night, the Member may claim a retroactive adjustment within one (1) year of the checkout date by contacting M life Rewards Member Services at memberservices@mgmresorts.com or by calling (866) 761-7111 and providing his or her full name, home address, M life Rewards and Program membership numbers, as well as identifying the M life Rewards destination visited and the dates of the applicable stay. Any night stayed at an M life Rewards destination prior to enrollment in both the Program and the M life Rewards program is not eligible to receive retroactive points/credit in the Program.
If an M life Rewards member is not properly credited M life Rewards Tier Credits for a stay at a Hyatt hotel or resort, the member may claim an adjustment within one (1) year of the checkout date by completing a past stay credit request (available by logging into your World of Hyatt account) or contacting a Hyatt Global Contact Center. (Please see hyatt.com for contact information.)
VII. Redeeming Program Awards for Accommodations at M life Rewards Destinations
Members may redeem points for a standard-room Free Night Award or Points + Cash Award at an M life Rewards destination or may redeem a 5-Brand Free Night Award, a Category 1-4 Free Night Award, or a Category 1-7 Free Night Award (all as defined in Appendix B to the Terms) at a qualifying M life Rewards destination that otherwise satisfies the award requirements by visiting world.hyatt.com or by contacting a Hyatt Global Contact Center. (Please see hyatt.com for contact information.) Awards may not be booked through MGM, an M life Rewards destination, or any other non-Hyatt channel.
No other type of Program award is redeemable at an M life Rewards destination – including, without limitation, any type of suite free night or upgrade award, any Club free night, upgrade, or access award, Future Meeting Credit, or Dining, Spa and More Awards.
Room inventory available for redemption of Program awards at participating M life Rewards destinations may be limited and blackout dates may apply. Resort fees, where charged by the applicable M life Rewards destination, apply to all Program awards redeemed at participating M life Rewards destinations. Resort fee values and resort fee inclusions may vary by M life Rewards destination. Resort fee inclusions may be found on the resort’s page on Hyatt.com or by calling the M life Rewards destination directly. Awards redeemed for accommodations at M life Rewards destination are subject to all terms applicable to Award Reservations generally and to the applicable type of award all as set forth in Appendix B to the Terms.
VIII. Program Benefits and Services at Participating M life Rewards Destinations
In-hotel Benefits offered to Members staying at Hyatt hotels and resorts are not offered when a Member stays at an M life Rewards destination.
No Program benefits offered to elite Members are valid or offered at M life Rewards destinations, except that, as detailed above, elite Members who choose to receive points for an M life-Eligible Night will also receive their respective Program point bonuses.
(a) M life Rewards Reciprocity for Members. Members may receive a reciprocal M life Rewards membership tier by visiting here and following the instructions described on that page. A reciprocal M life Rewards membership tier may only be provided as specified above and may not be provided through other Hyatt or M life Rewards channels. All M life Rewards terms and conditions, available at mlife.com, apply to participation in the M life Rewards program. Once a Member receives the reciprocal M life Rewards status, reciprocal status will expire as set forth in the M life Rewards terms and conditions and the Member must then submit a new reciprocity request in order to continue to receive reciprocal M life Rewards status.
The following table illustrates the reciprocal M life Rewards membership tier offered to Members:
| World of Hyatt Membership Tier | Reciprocal M life Rewards Membership Tier |
|---|---|
| Globalist | Gold Membership |
| Explorist | Gold Membership |
| Discoverist | Pearl Membership |
| Membership | Sapphire Membership |
(b) Program Reciprocity for M life Rewards Members. M life Rewards members may receive a reciprocal Program membership tier by visiting https://www.mlife.com/en/overview/preferred-partners.html and following the instructions described on that page. A reciprocal Program membership tier may only be provided as described above and may not be provided through other Hyatt or M life channels. Reciprocal Program status will be valid for at least one calendar year.
The following table illustrates the reciprocal Program tier offered to M life Rewards members:
| M life Rewards Membership Tier | Reciprocal World of Hyatt Membership Tier |
|---|---|
| NOIR Membership | Explorist |
| Platinum Membership | Explorist |
| Gold Membership | Explorist |
| Pearl Membership | Discoverist |
| Sapphire Membership | Membership |