(Updated and Effective Date: April 4, 2022)
These terms and conditions (“MGM Terms”) govern participation in the World of Hyatt program by MGM Resorts International (“MGM”) and its participating MGM Rewards destinations (defined and identified below). These MGM Terms are part of the World of Hyatt Terms & Conditions (“Terms”) that govern the World of Hyatt program (“Program”). By participating in the Program, you agree to be bound by the Terms, including these MGM Terms.
Capitalized terms used but not defined in these MGM Terms shall have the meaning ascribed to them in the Terms. In the event of a conflict between these MGM Terms and the rest of the Terms, these MGM Terms shall govern with regard to MGM Rewards destinations. Certain items, however, are only addressed in the Terms, and, unless directly contradicted in these MGM Terms, the Terms shall also apply to the Members at MGM Rewards destinations.
As used throughout these MGM Terms, the terms “Hyatt,” “our,” “we,” “us,” and other similar terms may refer to one or more of Hyatt Hotels Corporation, Hyatt Corporation, Hyatt International Corporation, Select Hotels Group, LLC, and one or more of their direct or indirect subsidiaries or affiliates. These particular terms are used for convenience only and are not intended as a precise designation of any one particular entity. Such terms do not include MGM.
Table of Contents:
II. Participating MGM Rewards Destinations
III. Earning Credit at Participating MGM Rewards Destinations Toward Elite Status in the Program
IV. Earning Program Points at Participating MGM Rewards Destinations
V. Earning MGM Rewards Tier Credits When Staying at a Hyatt Hotel or Resort
VI. Requesting Retroactive Credit
VII. Redeeming Program Awards for Accommodations at MGM Rewards Destinations
VIII. Program Benefits and Services at Participating MGM Rewards Destinations
When staying on a qualifying night at a participating MGM Rewards destination (defined below), Members may earn points and credit towards elite status in the Program, as well as points for eligible incidental spend. To receive credit or points during a stay, the Member must be staying at a participating MGM Rewards destination as the registered guest and must be both a World of Hyatt Program member and a member of the MGM Rewards program. Membership in the Program and MGM Rewards are each complimentary. To join MGM Rewards, visit www.mgmrewards.com.
II. Participating MGM Rewards Destinations
Members may earn points and Tier-Qualifying Nights in the Program only at the MGM properties listed below (collectively the “MGM Rewards destinations”). Other resorts owned, operated, or licensed by MGM or participating in MGM Rewards are not eligible.
III. Earning Credit at Participating MGM Rewards Destinations Toward Elite Status in the Program.
An “MGM-Eligible Night” is any night stayed at an MGM Rewards destination where (i) payment is made directly to MGM or the applicable MGM Rewards destination (including reservations booked through mgmrewards.com or mgmresorts.com), (ii) the reservation is booked through hyatt.com (subject to the exclusions below), or (iii) the reservation is booked through a Hyatt Global Care Center (subject to the exclusions below). Any night other than as described above will not be considered an MGM-Eligible Night, including, without limitation, any nights booked under one of the following booking types or rates: MGM Rewards destination complimentary room nights, master account/posting master group bookings, rooms booked on third-party online retailers (such as Expedia.com, Travelocity.com, Hotels.com, Booking.com, Priceline.com, Tripadvisor.com, Inspirato.com, or any other third-party online/mobile travel portal or bookings made directly on Google.com and TripAdvisor Instant Book), traditional wholesale rates (examples include, without limitation, GOGO Worldwide Vacations, Pleasant Holidays, Tourico, and Hotelbeds), airline crew rates, airline employee rates, travel agency employee rates, media rates, Hyatt employee discount rates, airline interrupted-trip vouchers, or contracted rooms. (A “contracted room” is a room that has been reserved pursuant to a written and executed agreement between a hotel or resort and a corporation, government agency, or individual for a negotiated room rate in exchange for an agreed upon number of rooms to be rented for an extended period of time.) In addition, unless otherwise expressly indicated by Hyatt in writing, any night booked through Apple Vacations, FunJet Vacations, Travel Impressions, Cheap Caribbean, Beachbound, Southwest Vacations, Blue Sky Tours Hawaii, United Vacations, or any other entity operated by Apple Leisure Group as part of its ALG Vacations business line will not be deemed an MGM Eligible Night for purposes of the Program. For any stay at an MGM Rewards destination of fifteen (15) or more nights, no night of such stay will qualify as an MGM-Eligible Night, even if such night otherwise meets the requirements described above.
When staying as a registered guest at an MGM Rewards destination, a Member will earn one (1) Tier-Qualifying Night for each MGM-Eligible Night. Members must provide both their Program and MGM Rewards membership numbers at the time of check-in (or request retroactive credit as set forth in Section VI below). Members will only receive credit in the Program for MGM-Eligible Nights after the Member has checked out of the applicable MGM Rewards destination. MGM Rewards Tier Credits earned in the MGM Rewards program do not qualify toward elite status within the Program and progress earned towards elite status in the Program does not qualify toward elite status within the MGM Rewards program.
IV. Earning Program Points at Participating MGM Rewards Destinations
(a) Qualifying Expenditures. “MGM-Eligible Room Spend” means the room rate charged to a Member for any MGM-Eligible Night. “MGM-Eligible Incidental Spend” means any incidental charges charged directly to the Member’s room/guest folio during a stay at an MGM Rewards destination. Casino charges, taxes, gratuities, and charges at any retail location within an MGM Rewards destination are not MGM-Eligible Incidental Spend and will not be eligible to earn points under any circumstances. Members may receive points on MGM-Eligible Incidental Spend, regardless of whether their stay at the MGM Rewards destination satisfies the definition of an MGM-Eligible Night. Members may only earn points on a maximum of $5,000 of MGM-Eligible Incidental Spend, in addition to points earned on any MGM-Eligible Room Spend. MGM-Eligible Room Spend and MGM-Eligible Incidental Spend are referred to collectively in these Terms as “MGM-Eligible Spend.”
(b) Points Earned. Members may earn points on MGM-Eligible Spend at participating MGM Rewards destination. Members must provide both their Program and MGM Rewards membership numbers at the time of check-in (or request retroactive credit as set forth in Section VI below). If a Member chooses to receive points in the Program, such Member will earn five (5) Base Points for each whole U.S. dollar or U.S. dollar equivalent of MGM-Eligible Spend spent by the Member. Member must be a registered guest at the time the MGM-Eligible Spend charges are incurred, unless otherwise specifically stated as part of a promotion or special offer. Discoverists, Explorists, and Globalists who choose to receive points for an MGM-Eligible Night will also receive their respective Program point bonuses. In order for a Member to receive points, the bill for the MGM-Eligible Spend charges must be in that Member’s name and the Member must personally pay for all charges (i.e., the charges must be paid by the Member in cash, using a payment device for which the Member is the named account holder or an authorized signatory, or billed back to Member’s company or organization for payment and not settled to a master account/posting master). Members will only receive points for qualifying charges after the Member has checked out of the applicable MGM Rewards destination.
(c) Multiple Rooms. A Member may earn points for up to three (3) rooms per night (Member’s room and two (2) additional rooms) within the same MGM Rewards destination. The Member must be a registered guest, occupy at least one of the rooms, and, to earn points, each room must otherwise satisfy the definition of MGM-Eligible Night set forth above. The Member will earn Base Points for MGM-Eligible Spend on each of the rooms (subject to the $5,000 maximum on MGM-Eligible Incidental Spend), but the Member will only earn a Tier-Qualifying Night(s) for one (1) room. The occupant(s) of the additional room(s) will not receive points or MGM Rewards Tier Credits.
(d) No Qualifying Events. Meetings and/or events booked and held at MGM Rewards destination are not Qualifying Events pursuant to the Terms (as described in Appendix D) and are not eligible to earn Bonus Points or credit towards elite status in the Program.
V. Earning MGM Rewards Tier Credits When Staying at a Hyatt Hotel or Resort
When paying an Eligible Rate for a night at a participating Park Hyatt, Miraval, Grand Hyatt, Hyatt Regency, Hyatt, Andaz, Hyatt Centric, The Unbound Collection by Hyatt, Thompson Hotels, Alila (some locations only), JdV by Hyatt, Destination by Hyatt (both participating Destination by Hyatt Hotels and participating Destination by Hyatt Residences locations (as defined in the Terms)), Caption by Hyatt, Hyatt Place, Hyatt House, Hyatt Ziva, Hyatt Zilara, Vivid Hotels & Resorts, Secrets Resorts & Spas (some locations only and only once the location has begun participating), Dreams Resorts & Spas (some locations only and only once the location has begun participating), Breathless Resorts & Spas (only once the applicable location has begun participating), Zoëtry Wellness & Spa Resorts (some locations only and only once the location has begun participating), Alua Hotels & Resorts (only once the applicable location has begun participating), Sunscape Resorts & Spas (only once the applicable location has begun participating), or other Legacy AMR Collection (as defined in the Terms) hotel or resort, Members who are also a member of MGM Rewards program can – in lieu of earning points or Partner Loyalty Points – elect to earn “MGM Rewards Tier Credits” in the MGM Rewards program. Members staying at Grand Hyatt Macau, or at a Vacation Ownership Property (as defined in the Terms) may not earn MGM Rewards Tier Credits for a stay. MGM Rewards Tier Credits are not Partner Loyalty Points as defined in Appendix A to the Terms. Points earned in the Program are not eligible for conversion into MGM Rewards Tier Credits.
VI. Requesting Retroactive Credit
If a Member is not properly credited points or credit for an MGM-Eligible Night, the Member may claim a retroactive adjustment within one (1) year of the checkout date by contacting MGM Rewards Member Services at memberservices@mgmresorts.com or by calling (866) 761-7111 and providing his or her full name, home address, MGM Rewards and Program membership numbers, as well as identifying the MGM Rewards destination visited and the dates of the applicable stay. Any night stayed at an MGM Rewards destination prior to enrollment in both the Program and the MGM Rewards program is not eligible to receive retroactive points/credit in the Program.
If an MGM Rewards member is not properly credited MGM Rewards Tier Credits for a stay at a Hyatt hotel or resort, the member may claim an adjustment within one (1) year of the checkout date by completing a past stay credit request (available by logging into your World of Hyatt account) or contacting a Hyatt Global Care Center. (Please see hyatt.com for contact information.)
VII. Redeeming Program Awards for Accommodations at MGM Rewards Destinations
Members may redeem points for a standard-room Free Night Award or Points + Cash Award at an MGM Rewards destination or may redeem a 5-Brand Free Night Award, a Category 1-4 Free Night Award, or a Category 1-7 Free Night Award (all as defined in Appendix B to the Terms) at a qualifying MGM Rewards destination that otherwise satisfies the award requirements by visiting world.hyatt.com or by contacting a Hyatt Global Care Center. (Please see hyatt.com for contact information.) Awards may not be booked through MGM, an MGM Rewards destination, ALG Vacations, or any other non-Hyatt channel.
No other type of Program award is redeemable at an MGM Rewards destination – including, without limitation, any type of suite free night or upgrade award, any Club free night, upgrade, or access award, Future Meeting Credit, or Dining, Spa and More Awards.
Room inventory available for redemption of Program awards at participating MGM Rewards destinations may be limited and blackout dates may apply. Resort fees, where charged by the applicable MGM Rewards destination, apply to all Program awards redeemed at participating MGM Rewards destinations. Resort fee values and resort fee inclusions may vary by MGM Rewards destination. Resort fee inclusions may be found on the resort’s page on Hyatt.com or by calling the MGM Rewards destination directly. Awards redeemed for accommodations at MGM Rewards destination are subject to all terms applicable to Award Reservations generally and to the applicable type of award all as set forth in Appendix B to the Terms.
VIII. Program Benefits and Services at Participating MGM Rewards Destinations
In-hotel Benefits offered to Members staying at Hyatt hotels and resorts are not offered when a Member stays at an MGM Rewards destination.
No Program benefits offered to elite Members are valid or offered at MGM Rewards destinations, except that, as detailed above, elite Members who choose to receive points for an MGM-Eligible Night will also receive their respective Program point bonuses.
(a) MGM Rewards Reciprocity for Members. Members may receive a reciprocal MGM Rewards membership tier by visiting here and following the instructions described on that page. A reciprocal MGM Rewards membership tier may only be provided as specified above and may not be provided through other Hyatt or MGM Rewards channels. All MGM Rewards terms and conditions, available at mgmrewards.com, apply to participation in the MGM Rewards program. Once a Member receives the reciprocal MGM Rewards status, reciprocal status will expire as set forth in the MGM Rewards terms and conditions and the Member must then submit a new reciprocity request in order to continue to receive reciprocal MGM Rewards status.
The following table illustrates the reciprocal MGM Rewards membership tier offered to Members:
| World of Hyatt Membership Tier | Reciprocal MGM Rewards Membership Tier |
|---|---|
| Globalist | Gold Membership |
| Explorist | Gold Membership |
| Discoverist | Pearl Membership |
| Membership | Sapphire Membership |
(b) Program Reciprocity for MGM Rewards Members. MGM Rewards members may receive a reciprocal Program membership tier by visiting www.mgmrewards.com and following the instructions described on that page. A reciprocal Program membership tier may only be provided as described above and may not be provided through other Hyatt or MGM channels. Reciprocal Program status will be valid for at least one calendar year.
The following table illustrates the reciprocal Program tier offered to MGM Rewards members:
| MGM Rewards Membership Tier | Reciprocal World of Hyatt Membership Tier |
|---|---|
| NOIR Membership | Explorist |
| Platinum Membership | Explorist |
| Gold Membership | Explorist |
| Pearl Membership | Discoverist |
| Sapphire Membership | Membership |