World of Hyatt Participation

1. How many brands have joined World of Hyatt?

Seven additional Inclusive Collection brands have or will be joining World of Hyatt. The Zoëtry Wellness & Spa Resorts, Secrets Resorts & Spas, Breathless Resorts & Spas, Dreams Resorts & Spas, Alua Hotels & Resorts and Sunscape Resorts & Spas brands have now joined World of Hyatt. The dates when each resort and each brand began participating vary. Hyatt Vivid Hotels & Resorts will be coming soon to World of Hyatt.

2. When did each participating resort within each brand begin participating in World of Hyatt?

These resorts were integrated into World of Hyatt in phases, as set out below. World of Hyatt members have been able to earn and redeem points and enjoy in-hotel benefits at each resort since it began participating in World of Hyatt.

April 4, 2022:

• Zoëtry Paraiso de la Bonita Riviera Maya
• Secrets Playa Mujeres Golf & Spa Resort
• Secrets The Vine Cancun
• Dreams Playa Mujeres Golf & Spa Resort
• Dreams Natura Resort & Spa
• Dreams Sapphire Resort & Spa

May 9, 2022: Other locations in the Americas (subject to exceptions). See here for participating resorts.

October 17, 2022: Alua Leo

December 14, 2022: Many locations in Europe (subject to execptions). See above for details on participating resorts. Only properties listed are participating in World of Hyatt.

3. When did the European locations begin participating?

Alua Leo began participating in World of Hyatt on October 17, 2022. Many European locations began participating on December 14, 2022 (subject to exceptions). See above for details on participating resorts. Only properties listed are participating in World of Hyatt.

4. I made a reservation for a stay at a participating resort at one of these brands with a check-in date after the resort participates in World of Hyatt. How do I earn World of Hyatt points and Tier-Qualifying Night credits for this stay?

To earn World of Hyatt points and Tier-Qualifying Nights once a resort participates in World of Hyatt, you must:

1. Be a member of World of Hyatt, or join
2. Associate your World of Hyatt membership number with the reservation at the time of check-in and be a registered guest staying at the participating resort
3. Pay an Eligible Rate (see the World of Hyatt terms for details on Eligible Rates)
4. Complete your stay

5. I booked a Customer Club rate before November 7, 2022, for a stay with a checkout date on or after November 7, 2022 at a hotel or resort that has joined World of Hyatt. What happens to my reservation?

Your Customer Club rate will be honored with all associated benefits. The stay is also a World of Hyatt eligible stay. To receive Points and Tier Qualifying Night(s), please join World of Hyatt (if you haven’t already) and provide your member number at check in.

Earning Options

1. Do the brands that have joined World of Hyatt participate in the Brand Explorer Award?

Yes, the brands participate in the Brand Explorer Award. Members can earn towards the Brand Explorer Award for a stay at a resort after it began participating in World of Hyatt.  Stays at a resort before it started participating in World of Hyatt will not count for the Brand Explorer Award.

In order for a stay to qualify to earn credit towards a Brand Explorer Award, it must be at a participating resort and have a checkout date on or after the date that resort began participating in World of Hyatt. 

(Please note that some of the resorts that have joined World of Hyatt are independently branded.  For purposes of earning toward a Brand Explorer Award, these resorts will be credited as a HYATT-brand property.)

2. Can I earn World of Hyatt points, Tier-Qualifying Night Credit and in-hotel benefits for stays at each of the resorts in these brands before the applicable resort begins participating in World of Hyatt?

No, World of Hyatt points, Tier-Qualifying Night credit and in-hotel benefits will not be awarded for any stay with a checkout date prior to when a resort began participating in World of Hyatt.  

Please see above for full details on which resorts participate in World of Hyatt and when each resort began participating.

3. I checked out of a stay at a participating resort on or after the date the resort began participating in World of Hyatt but didn’t receive my points or Tier-Qualifying Night Credit. How can I get points for my stay and ensure I get credit toward tier status?

To receive World of Hyatt points for eligible spend on a past stay at a participating resort with a checkout date on or after the resort began participating in World of Hyatt, you can contact the Global Care Center at worldofhyatt@hyatt.com or 800.544.9288/402.593.8615.

Award Options

1. What can I redeem my points for at participating resorts within these brands?

Members can redeem points for Standard Room, Club, Standard Suite and Premium Suite Free Night Award options at participating resorts within these brands. (Subject to a few exceptions. See the World of Hyatt terms for details.)

2. Can I redeem points for dining, spa or incidentals on property at these resorts?

At this time members will not have the ability to redeem points for dining, spa, or incidental charges on property at resorts within these brands and the Dining, Spa & More award is not applicable at resorts in these brands.

3. Can I redeem Points + Cash at resorts within these brands?

At this time Points + Cash awards will not be valid at resorts within these brands.

4. Will these resorts be part of the standard Free Night Award chart (Cat 1-8) or the All-inclusive Award chart?

Participating resorts within these brands are all categorized in the All-inclusive Award Chart. (Inclusions may vary at some Alua resorts. See immediately below for details.)

5. How do I find out the meal plan offering for an award stay for each participating resort from these brands?

Award stays offer all-inclusive accommodations at each participating resort in these new Inclusive Collection brands, except for the following properties. These properties do not offer an all-inclusive option for guests and award stays instead receive a half-board experience. Details on what is included with an award stay at these properties are as described during the booking process.

ALUASUN FAR MENORCA
ALUASOUL PALMA
ALUASOUL COSTA MALAGA
ALUA LEO
ALUASUN LAGO ROJO
ALUASUN LAGO PARK
ALUASUN MEDITERRANEO

6. Where do I find a list of resorts and how many points each requires for a Free Night Award?

Visit the new All-inclusive Award Chart for a complete overview of the award options available, including the number of points required at each of the participating resorts within these new brands.

7. What Milestone Reward options do participating resorts in these brands participate in?

Resorts within these brands that participate in World of Hyatt also participate in Club access (if available), Standard Suite Upgrade and Category 1-7 Standard Room Free Night awards (for resorts classified in Categories A-D of the All-Inclusive Award Chart). There are a few exceptions. See the World of Hyatt terms for details.

8. How do I book a Club access award at participating resorts in these brands?

You can contact a Hyatt Global Care Center at worldofhyatt@hyatt.com or 800.544.9288/402.593.8615. Club access awards are usable with an existing reservation when you are paying an Eligible Rate and have booked through hyatt.com, the World of Hyatt app or by contacting a Hyatt Global Care Center.

9. How do I book a Standard Suite Upgrade Award at participating resorts in these brands?

You can contact the Global Care Center at worldofhyatt@hyatt.com or 800.544.9288/402.593.8615. Suite Upgrade Awards are usable with an existing reservation when you are paying an Eligible Rate and have booked through hyatt.com, the World of Hyatt app or by contacting a Hyatt Global Care Center. For reservations at participating Zoëtry Wellness & Spa Resorts, Secrets Resorts & Spas, Dreams Resorts & Spas, Alua Hotels & Resorts, and Hyatt Vivid Hotels & Resorts (coming soon) properties in Europe, Suite Upgrade Awards may take up to seventy-two (72) hours to be confirmed by resort staff.

10. Can I use a Category 1-4 Standard Room Free Night Award at any of the resorts in these brands?

No, you cannot use a Category 1-4 Standard Room Free Night award at any of these resorts.

11. Can I use a Category 1-7 Standard Room Free Night Award at any of the resorts in these brands?

Participating resorts from these brands are classified in the All-inclusive Award Chart and slotted into Categories A-F. Members can use the Category 1-7 Standard Room Free Night Award at those resorts in the All-inclusive Award Chart in Categories A-D only. 

12. Are there occupancy limits for Free Night Awards booked at an all-inclusive resort? 

Yes, and they vary by the type of award and by resort.

• Free Night Awards booked using points at a participating resort covered by the All-inclusive Award Chart are based on double occupancy. In some instances, members may be permitted to redeem additional points to bring up to 2 more guests.

• At participating Zoëtry Wellness & Spa Resorts, Secrets Resorts & Spas, Breathless Resorts & Spas, Dreams Resorts & Spas, Hyatt Vivid Hotels & Resorts (coming soon), Alua Hotels & Resorts, and Sunscape Resorts & Spas resorts, promotional Free Night Awards – like Category 1-7 Free Night Awards – are also redeemable for up to double occupancy. This limit also applies to promotional Free Night Awards at Hyatt Ziva and Hyatt Zilara resorts booked on or after March 23, 2023. Additional guests may not be added to any such award reservation.

All-inclusive Award Chart

1. Are any Free Night Award point requirements increasing for resorts already participating in the All-inclusive Award Chart?

Yes, Off-peak point requirements for a Free Night Award in a standard suite will be increasing. All-inclusive resorts that, prior to April 4, 2022, require 27,000 points for a Free Night Award in a standard suite during Off-peak, will require 29,000 points (new Category B) as of April 4, 2022. All-inclusive resorts that, prior to April 4, 2022, require 35,000 points for a Free Night Award in a standard suite Off-peak, will require 36,000 points (new Category C) as of April 4, 2022.

2. Are any Free Night Award point requirements decreasing for resorts already participating in the All-inclusive Award Chart?

Yes, Peak point requirements for a Free Night Award in a standard suite will be decreasing. All-inclusive resorts that, prior to April 4, 2022, require 37,000 points for a Free Night Award in a standard suite during Peak, will require 35,000 points (new Category B) as of April 4, 2022. All-inclusive resorts that, prior to April 4, 2022, require 45,000 points for a Free Night Award in a standard suite during Peak times, will require 44,000 points (new Category C) as of April 4, 2022.

3. When will the new point requirements become effective?

The changes are effective April 4, 2022.

4. How will all-inclusive award nights booked prior to April 4, 2022, be impacted if the resort I am staying at now requires more points?

Any Free Night Award booked prior to April 4, 2022, at an all-inclusive resort for dates that now have a higher point requirement will not be affected. Reservations will remain in place at the originally booked point level. However, note that, once changes go into effect, any adjustments made to existing reservations will follow the terms of the new Award Chart.

5. How will award nights booked prior to April 4, 2022, be impacted if the resort I am staying at now requires fewer points?

Any Free Night Award booked prior to April 4, 2022, at an all-inclusive resort for dates that now have a lower point requirement will receive a one-time credit for the point difference. Reservations will remain in place at the originally booked point level. World of Hyatt Customer Care will proactively deposit the point difference into a member’s account starting on April 5, 2022. If the reservation that received an adjustment is canceled in accordance with the applicable cancellation policy, the remainder of the points originally deducted for the award reservation will be returned to the member’s account.

6. Starting April 4, 2022, how will modifications to existing reservations be handled?

Any modifications made to reservations after the point requirement changes take effect April 4, 2022, will follow the new point requirements.

7. Are there occupancy limits for Free Night Awards booked at an all-inclusive resort?

Yes, and they vary by the type of award and by resort. Free Night Awards booked using points at a participating resort covered by the All-inclusive Award Chart are based on double occupancy. In some instances, members may be permitted to redeem additional points to bring up to 2 more guests. Please see the World of Hyatt terms for details on other award types.