Looking for Small Luxury Hotels of the World Terms and Conditions?
GENERAL
What is the relationship between Hyatt and Small Luxury Hotels of the World?
Hyatt and Small Luxury Hotels of the World™ (SLH) have teamed up to form an unprecedented alliance in the hospitality industry, offering World of Hyatt members the opportunity to earn and redeem points and receive exclusive on-property benefits at any Participating SLH Property.
What is Small Luxury Hotels of the World?
Small Luxury Hotels of the World™ (SLH) matches independently minded guests with independently spirited hotels. SLH’s diverse portfolio includes everything from cutting edge design hotels and city center sanctuaries to historic country mansions and remote private islands – all SLH hotels are consistently different, however, they are all united by the fact that they offer the best locations, highest quality, personalized service and a truly authentic way to discover a destination.
Which SLH hotels are Participating SLH Properties?
Participating SLH Properties are any hotel or resort that is affiliated with SLH that can be booked directly with Hyatt through Hyatt’s website, mobile app, or call centers.
How do World of Hyatt members get benefits at Participating SLH Properties?
To enjoy the benefits of this alliance, World of Hyatt Members must (i) stay at a Participating SLH Property; (ii) book the stay through a Hyatt Booking Channel, (iii) either pay an Eligible Rate or redeem a Free Night Award; and (iv) associate their valid Program membership number with the reservation at the time of reservation (each such night is an “Eligible SLH Night”)
What are the benefits of this alliance for World of Hyatt members?
Benefits for World of Hyatt members who book through Hyatt channels include:
· World of Hyatt members can earn five (5) Base Points for each U.S. dollar paid for an Eligible SLH Night at a Participating SLH Property (such spend is “Eligible SLH Spend”).
Will the Participating SLH Properties provide my World of Hyatt in-hotel benefits such as preferred rooms, complimentary premium internet access, dedicated check-in and check-out, guaranteed room availability, late checkout, club access?
No, World of Hyatt in-hotel benefits are not offered at Participating SLH Properties. However, through the World of Hyatt relationship with SLH, all Members will enjoy in-hotel benefits designed exclusively with the SLH experience in-mind on all Eligible SLH Nights.
What exclusive on-property benefits do I receive at Participating SLH Properties as a World of Hyatt member?
World of Hyatt members receive five (5) on-property benefits including complimentary continental breakfast, complimentary Wi-Fi, early check-in (based on availability), late check out (based on availability), and a one category room upgrade (based on availability).
Do I need to be an elite member of World of Hyatt to enjoy the benefits?
No. The exclusive on-property member benefits apply to all World of Hyatt members staying on an Eligible SLH Night at a Participating SLH Hotel, irrespective of your elite World of Hyatt membership tier status.
What are the Participating SLH Properties?
The complete list of Participating SLH Properties can be found on the dedicated SLH page on Hyatt.com.
Do I get a reciprocal tier status in SLH’s INVITED program?
No, there is no tier reciprocity with SLH’s INVITED program.
Who can I call if I have questions about an upcoming stay at a Participating SLH Property?
If you have concierge questions regarding your upcoming stay at a Participating SLH Property, please contact the property concierge team of the specific SLH Property for further assistance.
EARNING WORLD OF HYATT POINTS AT PARTICIPATING SLH PROPERTIES
At which SLH properties can I earn World of Hyatt points?
You may earn World of Hyatt points at any of the Participating SLH Properties. The complete list of Participating SLH Properties can be found on Hyatt.com on the dedicated SLH page on Hyatt.com.
Do I have to be a World of Hyatt member to earn World of Hyatt points at Participating SLH Properties?
Yes, you must be a member of World of Hyatt, book through a Hyatt Booking Channel (either on Hyatt.com, the Hyatt mobile app, or by calling a Hyatt Global Contact Center), pay an Eligible Rate, and associate your World of Hyatt membership number with the reservation to earn World of Hyatt points at Participating SLH Properties.
How do I earn World of Hyatt points at Participating SLH Properties?
To earn World of Hyatt points at a Participating SLH Property, you must:
What is considered Eligible SLH Spend for earning World of Hyatt points at the Participating SLH Properties?
Eligible SLH Spend is any Eligible Rate spend that is booked through Hyatt Booking Channels, either on Hyatt.com, through the Hyatt mobile app, or through a Hyatt Global Contact Center.
Reservations made directly with SLH or an SLH hotel, on SLH.com, or through third party on-line sites and services (such as Expedia, Priceline or hotels.com) are not eligible. Similarly, master account group booking rates, traditional wholesale rates, media rates, airline interrupted-trip vouchers, or contracted rooms are not Eligible SLH Spend.
How many World of Hyatt points will I earn at the Participating SLH Properties?
Members earn five (5) World of Hyatt Base Points for every US dollar of Eligible SLH Spend at the Participating SLH Properties.
Will Discoverists, Explorists and Globalists receive their World of Hyatt point bonus at Participating SLH Properties?
Yes. All World of Hyatt members will earn five (5) Base Points for every US dollar of Eligible SLH Spend at the Participating SLH Properties. Discoverists, Explorists, and Globalists will also receive their respective 10% point bonus, 20% point bonus and 30% point bonus as Bonus Points.
Is there a limit on how many World of Hyatt points I can earn on Eligible SLH Spend at Participating SLH Properties?
No. There is no limit on how many World of Hyatt points you can earn on Eligible SLH Spend.
Can I earn World of Hyatt points on multiple rooms at Participating SLH Properties?
Yes. You can earn World of Hyatt Base Points for up to three rooms per stay (member's room and two additional rooms). The World of Hyatt member must be a registered guest, occupy at least one of the rooms and pay for all three. To earn World of Hyatt points, each room must otherwise satisfy the requirements of an Eligible SLH Night as described above.
Will I earn points for on-property spend added to my folio, like spend on dining, spa, or other incidentals during my stay?
No. Only spend on room rates booked through a Hyatt Booking Channel is considered Eligible SLH Spend. Incidental spend and any other charges at any Participating SLH Property, or any venue or outlet associated with such property, will not qualify as Eligible Incidental Charges or Eligible Non-Stay Charges, and World of Hyatt Member cannot earn points for such spend.
Will I earn World of Hyatt points on my meeting or event hosted at a Participating SLH Property?
No. Meetings or events hosted at a Participating SLH Property will not count as a Qualifying Event for purposes of the World of Hyatt program.
When using my World of Hyatt Credit Card or Hyatt Credit Card, do I earn World of Hyatt Bonus Points per eligible US dollar spent at Participating SLH Properties like I would at Hyatt hotels and resorts?
No. At this time, Participating SLH Properties are not eligible for earning World of Hyatt Credit Card Bonus Points or Hyatt Credit Card Bonus Points as it relates to eligible card spend on their card.
Do points earned on Eligible SLH Spend at Participating SLH Properties count towards World of Hyatt tier status?
Yes, Base Points earned from Eligible SLH Spend count towards a member’s World of Hyatt tier status.
Do Eligible Nights at Participating SLH Properties count towards World of Hyatt tier status?
Yes, members will receive one Tier-Qualifying Night towards World of Hyatt tier status for each Eligible SLH Night at a Participating SLH Property.
What is considered an Eligible SLH Night for earning World of Hyatt Tier-Qualifying Night credits at Participating SLH Properties?
An Eligible SLH Night is any room night that is booked on Hyatt Booking Channels on an Eligible Rate or Free Night Award.
Reservations made directly with SLH or an SLH hotel, on SLH.com, or through third party on-line sites and services (such as Expedia, Priceline or hotels.com) are not eligible. Similarly, master account group booking rates, traditional wholesale rates, media rates, airline interrupted-trip vouchers, or contracted rooms are not Eligible SLH Spend.
If I am a member of the SLH INVITED Programme, will I be able to earn in both the INVITED and World of Hyatt loyalty programs for my stay at Participating SLH Properties?
No. Reservations made through Hyatt Booking Channels do not count toward earning in the INVITED programme.
How long after my stay at a Participating SLH Property should I expect points and Tier-Qualifying Nights to be credited to my World of Hyatt account.
Please allow up to fifteen (15) business days after your qualifying activity for points and Tier-Qualifying Nights to be credited to your World of Hyatt account. If you changed the length of your stay on-property after check-in, it may take up to six (6) weeks or more to ensure that the correct number of points and Tier-Qualifying Nights for that stay are in your account (if you shorten your stay, some awarded points or Tier-Qualifying Nights may be removed).
How long after my stay at a Participating SLH Properties can I request retroactive credit to earn World of Hyatt points for that night?
Members who were not properly credited for any points or Tier-Qualifying Night(s) earned in connection with a stay at a Participating SLH Property may request an adjustment within one (1) year of the check-out date of the applicable stay by contacting World of Hyatt customer service.
Can I earn additional partner loyalty points at Participating SLH Properties, such as miles?
No, World of Hyatt members cannot earn additional partner loyalty points other than World of Hyatt points at Participating SLH Properties.
REDEEMING WORLD OF HYATT POINTS AT PARTICIPATING M LIFE REWARDS DESTINATIONS
At which Participating SLH Properties can I redeem World of Hyatt points?
You may redeem World of Hyatt points for free night awards at any of the Participating SLH Properties. The complete list of Participating SLH Properties can be found on Hyatt.com on the dedicated SLH page on Hyatt.com.
Do I have to be a World of Hyatt member to redeem World of Hyatt points for free night awards at Participating SLH Properties?
Yes, you must be a World of Hyatt member to redeem World of Hyatt points for free night awards at Participating SLH Properties. There is no cost to sign up for World of Hyatt. Not a member? Join World of Hyatt today.
Do I need to be an INVITED member to redeem World of Hyatt points for free night awards at Participating SLH Properties?
No, you don't need to be an INVITED member to redeem World of Hyatt points for free night awards at Participating SLH Properties.
How do I redeem World of Hyatt points for free night awards at Participating SLH Properties?
You may redeem World of Hyatt points by booking an award night through Hyatt Booking Channels, either on Hyatt.com, through the Hyatt mobile app, or by calling a Hyatt Global Contact Center. World of Hyatt free night awards may not be booked through SLH Booking Channels, either SLH.com or through SLH voice channels.
How many World of Hyatt points are required to redeem for free night awards at Participating SLH Properties?
Each Participating SLH Property has been assigned a category consistent with World of Hyatt established categories for free night awards. To find which category a particular Participating SLH Property is in, consult the list here. The number of points required for each category is indicated on the World of Hyatt free night awards redemption table here.
Can I redeem my promotional World of Hyatt awards, such as my 5-Brand Free Night Award, Category 1-4 Free Night Award, or Category 1-7 Free Night Award for a stay at a Participating SLH Property?
Yes. You can redeem you 5-Brand Free Night Award, Category 1-4 Free Night Awards, and Category 1-7 Free Night Awards at Participating SLH Properties that meet the redemption requirements, such as hotel award category, for the applicable award.
Please note that SLH is not considered a Hyatt brand for purposes of earning the 5-Brand Free Night Award, and stays at any Participating SLH Property will not count towards earning this award.
Also, some Participating SLH Properties may be classified in a category other than 1-4 or 1-7.
Can I gift my Free Night Award to another person for them to stay at a Participating SLH Property?
Yes. Free Night Awards that are redeemable at Participating SLH Properties are eligible to be gifted to another person by the redeeming Member.
Do World of Hyatt members pay resort fees on free night awards redeemed at the Participating SLH Properties?
No. World of Hyatt members will not be required to pay resort fees on free night awards redeemed at Participating SLH Properties.
Are there blackout dates for free night award redemption at Participating SLH Properties?
No. There are no blackout dates for free night award redemption at Participating SLH Properties, but please understand that not all standard rooms at a Participating SLH Property may be made available for free night awards.
Can I redeem a Points + Cash Award at Participating SLH Properties?
At this time, Points + Cash Awards are not available at Participating SLH Properties.
Can I redeem my World of Hyatt points for suites and room upgrades at Participating SLH Properties?
No, at this time, you may not redeem World of Hyatt points for suites or room upgrades at Participating SLH Properties.
Can I use my World of Hyatt complimentary suite upgrades at the Participating SLH Properties?
No, at this time, you may not use your World of Hyatt Complimentary Suite Upgrades at Participating SLH Properties.
Can I redeem my World of Hyatt points for spa, dining and other incidentals at Participating SLH Properties?
No, at this time, you cannot redeem your World of Hyatt points for spa, dining and other incidentals at Participating SLH Properties.