What is the Aeroplan-World of Hyatt relationship?
World of Hyatt and Aeroplan have collaborated to offer Aeroplan members and World of Hyatt members the ability to earn double rewards, access accelerated status, and enjoy conversion and redemption of points through participation in both the World of Hyatt program and the Aeroplan program when staying with Hyatt.

How do I participate in the Aeroplan-World of Hyatt relationship?
To access most benefits, you must first link your World of Hyatt and Aeroplan accounts. Please follow the steps here to do so.

Who can participate in the Aeroplan-World of Hyatt relationship?
You can participate if you are both a World of Hyatt member and an Aeroplan member, with both accounts in good standing.

I’m getting an error message when trying to link accounts. Why is that happening?
Please confirm that your first and last names match on both your World of Hyatt and Aeroplan accounts, that both of your accounts are active and in good standing, and that your accounts are not already linked. If issues persist, please contact the World of Hyatt Global Care Center.

What happens if either my World of Hyatt or Aeroplan accounts are closed?
If your World of Hyatt or Aeroplan accounts are closed, the accounts will no longer remain linked and you will not be able to participate in benefits that require linked accounts.

I have an Aeroplan co-branded credit card. What is the accelerated World of Hyatt Bonus Points earning I receive?
Aeroplan Core and Business Core credit cardholders can earn one (1) World of Hyatt Bonus Point per eligible $1 CAD spent at participating Hyatt properties. Aeroplan Premium and Business Premium credit cardholders can earn two (2) World of Hyatt Bonus Points per eligible $1 CAD spent at participating Hyatt properties. This is in addition to the 5 Base Points per eligible $1 USD spent at participating Hyatt hotels (2.5 Base Points per eligible $1 USD spent at participating Hyatt Studios hotels) you can earn as a World of Hyatt member.

Will the World of Hyatt points I earn from eligible spend on my Aeroplan co-branded credit card count towards World of Hyatt tier status?
No, the World of Hyatt points earned from eligible spend on your Aeroplan co-branded credit card do not count towards tier status because they are Bonus Points.

What additional World of Hyatt benefits do I receive as a Premium credit cardholder?
Premium credit cardholders of an Aeroplan co-branded credit card also receive complimentary World of Hyatt Discoverist status, 5 Tier-Qualifying Night credits upon account linking and at the beginning of each subsequent calendar year, and two World of Hyatt Status Challenge attempts during each calendar year. Please note that these benefits are available only to the primary credit cardholder and only while the cardholder is a linked Premium cardholder.

What happens after I register for the World of Hyatt Status Challenge?
If you do not currently hold World of Hyatt status or hold Discoverist status, eligible members will receive temporary Explorist status during the 90-day Status Challenge period after you register for the promotion. Eligible members who register and stay 4 eligible nights during the 90-day Status Challenge period will receive Discoverist status. Eligible members who stay 10 eligible nights during the 90-day Status Challenge period will receive Explorist status. Eligible members who stay 20 eligible nights during the 90-day Status Challenge period will receive Globalist status. Status earned through the Status Challenge is effective through the remainer of the same calendar year as registration and the following 14 months.

How do World of Hyatt elite members receive the $20 CAD Air Canada Flight Credit?
World of Hyatt Discoverists, Explorists, and Globalists will receive a $20 CAD Air Canada Flight Credit upon account linking or upon achievement of elite status after linking, and for each subsequent calendar year for which they are both an elite member and have their account linked. This Flight Credit can be found within your Aeroplan benefits portal on web or app. Each Air Canada Flight Credit is non-cumulative and only redeemable against the purchase of a new Air Canada flight through an Air Canada booking channel. Air Canada Flight Credits are transferable to another person, but not combinable with any other promotional code or coupon, flight credit, or voucher. For full terms and conditions of use of Air Canada Flight Credits, please click here.

I linked my accounts, but did not receive the Air Canada Flight Credit. What should I do?
It is important to note that only World of Hyatt elite members with linked accounts are eligible to receive the Air Canada Flight Credit. If you cannot locate the credit within your Aeroplan benefits portal, please contact Aeroplan Customer Care.

Can I convert points between World of Hyatt and Aeroplan?
Linked Aeroplan Elite Status members can convert Aeroplan points to World of Hyatt points at a ratio of 2 to 1, with a minimum of 500 Aeroplan points at a time, up to 100,000 Aeroplan points per day or 250,000 Aeroplan points per week. All World of Hyatt members can convert World of Hyatt points to Aeroplan points at a ratio of 2 to 1, with a minimum of 5,000 World of Hyatt points at a time in accordance with the World of Hyatt terms and conditions.

What redemption options are available?
Linked members can redeem Aeroplan points for a Category 1-4 World of Hyatt Free Night Award, or Category 1-7 World of Hyatt Free Night Award, and 50,000 World of Hyatt points for a 30,000-Aeroplan point Flight Reward Certificate.

What do I need to know about using a Flight Reward Certificate once I redeem one?
If you use a Flight Reward Certificate for a flight worth fewer points than the certificate’s value, the unused points will be forfeited once travel begins. However, if you change or upgrade your itinerary before travel, the remaining points can be applied to the new booking. If your flight costs more than the certificate’s value, you must pay the difference in points. Flight Reward Certificates cannot be combined with other discounts, including Priority Reward vouchers. While certificates cannot be transferred to another account, you can use yours to book a flight for someone else. For full terms and conditions, click here.

Can I earn Aeroplan points when staying at Hyatt hotels?
You can earn 500 Aeroplan points per eligible stay at participating Hyatt properties if you choose to earn Aeroplan points in lieu of World of Hyatt points, as defined here. To receive Aeroplan points, you must request them at or prior to checkout and provide your Aeroplan number.

How do I de-link my accounts, and can I re-link them later?
To de-link your accounts, please contact the World of Hyatt Global Care Center for assistance. If you choose to de-link your accounts, you will no longer be able to participate in benefits that require linked accounts. If you wish to re-link your accounts, Aeroplan and Hyatt each reserve the right to institute a time period of at least 30 days before you can re-link your accounts.