MASTER FAQs

New Brand Integration Announcement FAQs – web published

1.     When will each of the new brands be added to World of Hyatt so I can earn and redeem points?

Thompson Hotels was the first former Two Roads brand to join World of Hyatt, followed by Joie de Vivre and participating Alila hotels, with several properties from the Destination Hotels brand now starting to join (and more set to follow in the coming months).

·       Thompson Hotels (for stays starting March 28, 2019, or – for Thompson Playa del Carmen – starting May 15, 2019)

·       Joie de Vivre (for stays at participating properties starting May 15, 2019)

·       Alila (for stays at participating properties starting June 25, 2019, June 26, 2019, July 16, 2019, or July 17, 2019, depending on the property. See above for details.)

·       Destination locations are starting to join World of Hyatt. Starting August 20, Destination locations will begin participating in World of Hyatt—some now on the dates listed below, with more following in the coming months:

2.     How many new hotel locations will participate in World of Hyatt with the addition of the new brands?

The World of Hyatt program has added four brands this year: Thompson Hotels (joined on March 28, except Thompson Playa del Carmen which joined May 15), Joie de Vivre (joined on May 15; some locations only), Alila (joined on a property-by-property basis between June 25 and July 17) and, starting August 20, Destination locations will begin participating in World of Hyatt—some now with more following later this year. Continue to check your email for updates.

As of September 10, more than 40 hotels across the Thompson, Joie de Vivre, Alila and Destination Hotels brands will have joined World of Hyatt in many new destinations including Zihuatanejo, Mexico; Ubud, Bali, Indonesia; and more.

3.     When do Destination Hotels begin participating in the World of Hyatt loyalty program?

Starting August 20, 2019, some Destination locations will participate in the World of Hyatt loyalty program — with more set to follow later this year. This means that as each Destination property begins participating in World of Hyatt, World of Hyatt members can earn and redeem points for their stays and enjoy certain in-hotel benefits at participating Destination properties when paying an Eligible Rate or redeeming a free night award. See FAQ No. 1 above for information on when particular Destination Hotels properties will join World of Hyatt. At this time, the following properties do not participate in World of Hyatt:
• L`Auberge de Sedona - Sedona
• Orchards Inn - Sedona
• Resort at Squaw Creek - Olympic Valley
• The Landing Lake Tahoe Resort & Spa - South Lake Tahoe
• Christiania at Vail - Vail
• Destination Residences Snowmass - Snowmass Village
• Destination Resorts Vail - Vail
• Manor Vail Lodge - Vail
• Montaneros in Vail - Vail
• The Gant - Aspen
• The Stonebridge Inn - Snowmass Village
• Vail Residences at Cascade Village - Vail
• Destination Residences Hawaii - Island of Hawai'i - Mauna Lani
• Mauna Lani Point - Mauna Lani
• The Lodge at Kukui’ula - South Shore
• Destination Residences Hawaii - Maui - Maui
• Kaanapali Alii - Kaanapali Beach
• Lahaina Shores Beach Resort - Lahaina
• Puunoa Beach Estates - Lahaina
• Wailea Beach Villas - Maui
• The Royal St. Charles Hotel - New Orleans
• Events at Bell Works - Holmdel
• Sunriver Resort - Sunriver
• Wild Dunes Resort - Isle of Palms
• Newpark Resort - Park City
• The Lodge at Spruce Peak - Stowe
• Suncadia Resort - Cle Elum
• Woodmark Hotel & Still Spa – Kirkland

4.     What Destination properties will not participate in World of Hyatt?

We are still determining which Destination locations will participate in the World of Hyatt program and when. At this time, members are not be able to earn or redeem World of Hyatt points or enjoy World of Hyatt tier or other benefits at the following properties:

• L`Auberge de Sedona - Sedona
• Orchards Inn - Sedona
• Resort at Squaw Creek - Olympic Valley
• The Landing Lake Tahoe Resort & Spa - South Lake Tahoe
• Christiania at Vail - Vail
• Destination Residences Snowmass - Snowmass Village
• Destination Resorts Vail - Vail
• Manor Vail Lodge - Vail
• Montaneros in Vail - Vail
• The Gant - Aspen
• The Stonebridge Inn - Snowmass Village
• Vail Residences at Cascade Village - Vail
• Destination Residences Hawaii - Island of Hawai'i - Mauna Lani
• Mauna Lani Point - Mauna Lani
• The Lodge at Kukui’ula - South Shore
• Destination Residences Hawaii - Maui - Maui
• Kaanapali Alii - Kaanapali Beach
• Lahaina Shores Beach Resort - Lahaina
• Puunoa Beach Estates - Lahaina
• Wailea Beach Villas - Maui
• The Royal St. Charles Hotel - New Orleans
• Events at Bell Works - Holmdel
• Sunriver Resort - Sunriver
• Wild Dunes Resort - Isle of Palms
• Newpark Resort - Park City
• The Lodge at Spruce Peak - Stowe
• Suncadia Resort - Cle Elum
• Woodmark Hotel & Still Spa – Kirkland
• Any of Destination property listed in FAQ No. 1 above as scheduled to join – but not yet integrated into – World of Hyatt

As the integration of this brand continues, we will share further details once we have more information.
 

5.     I made a future reservation for a stay at a participating Destination hotel with a check-in date after the property begins participating in World of Hyatt. How do I earn World of Hyatt points and Tier-Qualifying Night credits on this stay?

To earn World of Hyatt points and Tier-Qualifying Nights at a participating Destination Hotels property, you must:

               I.         Be a member of World of Hyatt;

              II.         Book through Hyatt booking channels (either on Hyatt.com, through the Hyatt mobile app, or through a Hyatt Global Contact Center), book through participating Destination Hotels direct channels, or book through a travel professional who is in turn using one of these eligible booking channels;

            III.         Associate your World of Hyatt membership number with the reservation and be a registered guest staying at the participating property;

            IV.         Pay an Eligible Rate; and

             V.         Complete your stay.

Please see the World of Hyatt program terms for complete details.            

6.     Can I earn World of Hyatt qualifying nights for stays at participating Destinatiom properties prior to the property’s World of Hyatt participation date?

Qualifying nights will not be awarded for any Destination property stay with a checkout date prior to the property’s World of Hyatt participation date.

7.     If I check in at a World of Hyatt participating Destination property before its participation date in World of Hyatt with a stay that has a checkout after its participation date in World of Hyatt, what do I earn on this stay after I checkout?

Upon checkout, World of Hyatt members on a qualifying stay will earn World of Hyatt Tier Qualifying Nights for nights of the qualifying stay on or after date on which the property begins participating in World of Hyatt, as well as points (qualifying tier bonus and Base Points) for eligible charges incurred on any such night.

8.     I checked out of a stay at a participating Destination property on or after the property’s participation date with World of Hyatt but didn’t receive my points. How can I get points for my stay and ensure I get credit toward tier status?

To receive World of Hyatt points for eligible spend on a past stay at a participating Destination hotel with a checkout date on or after the property’s World of Hyatt participation date, you can contact the Global Contact Center at worldofhyatt@hyatt.com or 800.544.9288/402.593.8615.

9.     Will stays at participating Destination properties count towards earning a free night after staying at five different Hyatt brands?

Yes, when a World of Hyatt member pays an Eligible Rate or redeems a free night award for a stay at a participating Destination property, with a checkout date after the property’s World of Hyatt participation date, that stay will count as a stay at a unique Hyatt brand and count toward earning a free night in a category 1-4 Hyatt hotel when staying at 5 different Hyatt brands after March 1, 2017.

Terms and Conditions
You must be a member of World of Hyatt to participate in these offers. Membership is free; enroll at worldofhyatt.com. 2,000 Bonus Points on First Eligible Stays: Members will receive 2,000 Bonus Points on their first eligible stay at a participating hotel in each of the following brands: Thompson Hotels, Joie de Vivre, Alila, and Destination. Eligible stays begin when each brand starts participating in World of Hyatt and must be completed by December 31, 2019. Maximum 8,000 Bonus Points may be earned under this offer (2,000 per brand). All points awarded under this offer are Bonus Points. For the purpose of this offer, an eligible stay is defined as any stay where a member is paying an Eligible Rate or redeems a free night award for at least one night of their stay. Only the room occupied by the Member will count toward this offer. You must provide your World of Hyatt membership number at the time of check-in for each stay. Please allow two to three weeks after your qualifying stay for Bonus Points to be posted to your World of Hyatt account. Category 1-4 Free Night Award Offer: Members will receive a Category 1-4 Free Night Award for completing at least one eligible stay at a participating hotel in all of the following brands: Thompson Hotels, Joie de Vivre, Alila, and Destination (a minimum of four (4) separate stays – one at each brand – are required). Eligible stays begin when each brand starts participating in World of Hyatt and must be completed by December 31, 2019. A maximum of one (1) Category 1-4 Free Night Award may be earned with this offer.A Category 1-4 Free Night Award is redeemable for waiver of the room rate for one (1) night in a standard room at a Category 1-4 hotel or resort only when standard rooms are available at the Standard Rate at the selected hotel or resort. Free Night award is valid for 180 days from the date of issuance.

Terms Applicable to Both Offers: For purposes of these offers, an eligible stay is defined as any stay where a member pays an Eligible Rate or redeems a free night award for at least one night of the stay. Only the room occupied by the Member will count toward this offer. Members must provide their World of Hyatt membership number at the time of check-in for each stay. Please allow two to three weeks after a qualifying stay for award to be posted to World of Hyatt accounts. No other brand counts toward these offers. If World of Hyatt accounts are merged, stay and award history will be consolidated for the purposes of these offers. PLEASE NOTE: not all Thompson and Joie de Vivre hotels will participate in this offer. The hotels participating in World of Hyatt participate in this offer. See the program terms for participating hotels. These offers are combinable with other program offers. Hyatt reserves the right to alter or withdraw this offer with a suitable substitute offer of equal value (if legally required) at any time due to actual circumstances. Offers are subject to the terms and conditions of the World of Hyatt program available at worldofhyatt.com/terms. The trademarks Hyatt®, Hyatt Hotels & ResortsTM, Thompson Hotels®, Joie de Vivre®, Alila®, Destination®, World of Hyatt®, and related marks are trademarks of Hyatt Corporation, its affiliates, or its licensors. © 2019 Hyatt Corporation. All rights reserved.

1. How do I participate in the offers?

You must be a World of Hyatt member in order to take advantage of these offers. To enroll in World of Hyatt for free, visit World of Hyatt today.

2. What are the registration dates for the offers?

Registration is not required for these offers.

3. What are the qualifying stay dates for these offers?

Eligible stays begin when each brand starts participating in World of Hyatt and must be completed by December 31, 2019, the “Promotion Period”.

4. What is considered an eligible stay?

For the purpose of these offers, an eligible stay at participating Thompson Hotels, Joie de Vivre Hotels, Alila Hotels or Destination Hotels is defined as any stay once the brand participates in World of Hyatt where a member is paying an Eligible Rate or redeems a free night award for at least one night of their stay.

5. I made a future reservation for a stay at one of the four new brands with a check-in date after the brand participates in World of Hyatt. Will that stay be considered an eligible stay toward earning in these offers?

To earn in these offers, you must:

1. Be a member of World of Hyatt;
2. Book through Hyatt Booking Channels, either on Hyatt.com, through the Hyatt mobile app, or through a Hyatt Global Contact Center or book through participating Thompson Hotels, Joie de Vivre Hotels, Alila Hotels or Destination Hotels direct channels on a rate published by Thompson Hotels, Joie de Vivre Hotels, Alila Hotels or Destination Hotels;
3. Associate your World of Hyatt membership number with the reservation at time of check-in and be a registered guest staying at the participating property;
4. Pay an Eligible Rate;
5. Complete your stay.

6. How do these offers work?

Members will receive a one-time 2,000 point bonus on their first eligible stay at participating Thompson Hotels, Joie de Vivre Hotels, Alila Hotels and Destination Hotels in the Promotion Period. Eligible stays begin when each brand joins World of Hyatt and are valid through December 31, 2019. Maximum 8,000 Bonus Points may be earned during the Promotion Period.

Also by completing one eligible stay at a participating hotel in all four of the brands – Thompson Hotels, Joie de Vivre Hotels, Alila Hotels and Destination Hotels – in the Promotion Period you will earn one Category 1 – 4 Free Night Award (four stays are required, one at each brand). Free Night Award is redeemable only for Category 1-4 hotels and resorts in Categories 1-4. Free Night award is valid for 180 days from the date of issuance and must be redeemed for a reservation with a checkout date before the expiration of the award.

7. I have an eligible stay with a check-in date within the Promotion Period but a checkout date outside of the Promotion Period. Will I earn Bonus Points for my eligible stay during the Promotion Period?

No, the member must checkout of an eligible stay within the Promotion Period to be eligible to earn Bonus Points.

8. If I pay for more than one room, will I receive Bonus Points on qualifying stay for all rooms?

A member will only earn Bonus Points for the room he/she occupies during the Promotion Period.

9. Are there any restrictions on the form of payment in order to participate in these offers?

Eligible methods of payment include cash, check, or major credit cards or debit/bank cards. Eligible methods of payment may exclude, without limitation, hotel “House Accounts,” charges settled by a company or organization, charges billed to a guest room/folio or unit at a Hyatt-branded residence, point redemptions, award redemptions, Hyatt-branded gift cards, Hyatt gift cheques, or property-specific gift card/certificates. In order for a Member to earn points, the bill for qualifying charges must be in that Member’s name and the Member must personally pay for all charges. If a member’s night is charged back to a Master Account, the night will not be considered qualifying and will not count as an eligible night or be eligible toward earning in the offers.

10. Can I choose miles or M life Tier Credits for my stay and earn Bonus Points for eligible stay during these offers?

Yes, you can choose to earn either World of Hyatt Base Points, Travel Partner miles or M life credits for each qualifying night in order to earn Bonus Points in conjunction with these offers. The points offer is fulfilled with Bonus Points.

11. Will I receive World of Hyatt Base Points for my stay in addition to the Bonus Points?

Yes, as a World of Hyatt member, you will earn the standard five (5) points per eligible dollar spent if you choose to earn World of Hyatt Base Points for your stay. Elite members will also earn their tier bonus.

12. When will I receive my Bonus Points?

Bonus Points will be posted to your membership account as you complete the offer criteria. Please allow two to three weeks after completing your qualifying nights for the Bonus Points to be posted to your World of Hyatt account.

13. Where can I see how many Bonus Points I have earned for my qualifying stays during the offer?

To see how many Bonus Points you have earned, visit worldofhyatt.com. Access your account with your World of Hyatt membership number/user name, last name, and password and click on the My Account section.

14. How can I use the Bonus Points I earn during the offer?

Bonus Points can be redeemed for rewards like free nights and upgrades, dining and spa services at Hyatt hotels and resorts, FIND experiences, nights at participating M life Resort Destinations in Las Vegas, participating Small Luxury Hotels of the World hotels, Miraval award nights and more. For more details on how members can use points, visit worldofhyatt.com.

15. Do Bonus Points earned with this offer count toward earning elite membership?

No, only Base Points earned – the standard five (5) points per eligible dollar spent – count towards earning elite membership.