MASTER FAQs
New Brand Integration Announcement FAQs – web published
1. When will each of the new brands be added to World of Hyatt so I can earn and redeem points?
Thompson Hotels was the first former Two Roads brand to join World of Hyatt, followed by participating Joie de Vivre and Alila hotels, with properties from the Destination Hotels brand now joining.
· Thompson Hotels (for stays starting March 28, 2019, or – for Thompson Playa del Carmen – starting May 15, 2019)
· Joie de Vivre (for stays at participating properties starting May 15, 2019)
· Alila (for stays at participating properties starting June 25, 2019, June 26, 2019, July 16, 2019, or July 17, 2019, depending on the location. See the chart above for details.)
· Destination Hotels (for stays at participating properties starting August 20, August 21, September 10, September 11, November 5 or November 12, 2019, depending on the location. See the chart above for details.)
August 20 |
August 21 |
September 10 |
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Quirk Hotel
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The Scottsdale Resort at McCormick Ranch - Scottsdale, Arizona |
The Elms Hotel & Spa - Excelsior Springs, Missouri |
Motif Seattle - Seattle Washington
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Rizzo Center - Chapel Hill, North Carolina |
Hotel De Anza - San Jose, California |
Tempe Mission Palms Hotel & Conference Center - Tempe, Arizona
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|
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The Carolina Inn - Chapel Hill, North Carolina
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2. How many new hotel locations will participate in World of Hyatt with the addition of the new brands?
The World of Hyatt program has added four hotel brands this year: Thompson Hotels joined on March 28, except for Thompson Playa del Carmen which joined May 15; Joie de Vivre joined with participating locations on May 15; Alila joined on a property-by-property basis between June 25 and July 17; and Destination joins on a property-by-property basis between August 20 and November 12.
As of November 12, 2019, more than 60 hotels across the Thompson, Joie de Vivre, Alila and Destination Hotels brands will have joined World of Hyatt in many new destinations including Zihuatanejo, Mexico; Ubud, Bali, Indonesia; and more. Members have access to legendary skiing destinations, world-class golf courses, renowned restaurants, luxurious spas and more, in amazing locations worldwide.
3. When does Destination Hotels begin participating in the World of Hyatt loyalty program?
Participating Destination locations started joining World of Hyatt between August 20, 2019 and November 12, 2019, but not all Destination locations are participating in World of Hyatt. As each Destination property begins participating in World of Hyatt, World of Hyatt members can earn and redeem points for their stays and enjoy certain in-hotel benefits at participating Destination locations when paying an Eligible Rate or redeeming a free night award.
See the chart above for information on when particular Destination locations join World of Hyatt.
4. Which Destination locations will not participate in World of Hyatt?
Members are not be able to earn or redeem World of Hyatt points or enjoy World of Hyatt tier or other benefits at the following locations:
· Vacation Rentals at Wild Dunes Resort
· Wild Dunes Resort
· Sunriver Resort
· Vacation Homes at Sunriver Resort
· Suncadia Resort
· Vacation Homes at Suncadia Resort
· Snowmass Luxury Homes by Destination Residences Snowmass
5. I made a future reservation for a stay at a participating Destination location with a check-in date after the location begins participating in World of Hyatt. How do I earn World of Hyatt points and Tier-Qualifying Night credits on this stay?
To earn World of Hyatt points and Tier-Qualifying Nights at a participating Destination location, you must:
I. Be a member of World of Hyatt;
II. Book through Hyatt booking channels (either on Hyatt.com, through the Hyatt mobile app, or through a Hyatt Global Contact Center), book through participating Destination direct channels, or book through a travel professional who is in turn using one of these eligible booking channels;
III. Associate your World of Hyatt membership number with the reservation and be a registered guest staying at the participating location;
IV. Pay an Eligible Rate; and
V. Complete your stay.
Please see the World of Hyatt program terms for complete details.
6. Can I earn World of Hyatt qualifying nights for stays at participating Destination locations prior to the location’s World of Hyatt participation date?
Qualifying nights will not be awarded for any Destination locations stay with a checkout date prior to the location’s World of Hyatt participation date.
7. If I check in at a World of Hyatt participating Destination location before its participation date in World of Hyatt with a stay that has a checkout after its participation date in World of Hyatt, what do I earn on this stay after I checkout?
Upon checkout, World of Hyatt members on a qualifying stay will earn World of Hyatt Tier Qualifying Nights for nights of the qualifying stay on or after date on which the location begins participating in World of Hyatt, as well as points (qualifying tier bonus and Base Points) for eligible charges incurred on any such night.
8. I checked out of a stay at a participating Destination location on or after the location’s participation date with World of Hyatt but didn’t receive my points. How can I get points for my stay and ensure I get credit toward tier status?
To receive World of Hyatt points for eligible spend on a past stay at a participating Destination hotel with a checkout date on or after the location’s World of Hyatt participation date, you can contact the Global Contact Center at worldofhyatt@hyatt.com or 800.544.9288/402.593.8615.
9. Will stays at participating Destination locations count towards earning a free night after staying at five different Hyatt brands?
Yes, when a World of Hyatt member pays an Eligible Rate or redeems a free night award for a stay at a participating Destination location, with a checkout date after the location’s World of Hyatt participation date, that stay will count as a stay at a unique Hyatt brand and count toward earning a free night in a category 1-4 Hyatt hotel when staying at 5 different Hyatt brands after March 1, 2017.