Joie de Vivre Joy of Life Club Program
Program Termination & Transition Opportunity into World of Hyatt
Joie de Vivre’s Joy of Life Club loyalty program will terminate effective 11:59:59pm Pacific Time on May 14, 2019 (“Termination Date”). This page details how Joy of Life Club members can use their points prior to termination and continue to redeem existing Joy of Life Club reward certificates following termination. It also explains how Joy of Life Club members can take advantage of an exciting opportunity to migrate their Joy of Life Club accounts into the World of Hyatt program and enjoy the benefits of World of Hyatt membership when staying at most of the Joie de Vivre properties they know and love, as well as 900+ additional participating hotels and resorts worldwide.
To redeem points for a Joy of Life Club reward, you must take action by the Termination Date. To migrate your account and transfer your Joy of Life Club points into the World of Hyatt program, you must take action by September 27, 2019. If you do not follow the instructions on this page to either redeem your Joy of Life Club points and/or migrate your account, any unredeemed points in your Joy of Life Club account will be forfeited.
Earning & Using Joy of Life Club Points and Rewards through the Termination Date
Joy of Life Club members may continue to earn Joy of Life Club points for eligible spend on qualifying nights stayed on or before the Termination Date.
Members may redeem valid, unredeemed Joy of Life Club points for reward certificates until the Termination Date. (Valid, unredeemed points that remain in or post to a Joy of Life Club member’s account following program termination can be converted into World of Hyatt Bonus Points as described below, but cannot be redeemed for Joy of Life Club rewards.)
Joy of Life Club members with an outstanding reward certificate issued on or before the Termination Date, can redeem that certificate until the certificate expires (one year after issuance) at any Joie de Vivre property that participated in the Joy of Life Club program. The value of the certificate will be applied to the member’s final bill at checkout. A Joy of Life Club member’s decision to migrate his/her account to World of Hyatt or not will have no bearing on the ability to redeem these previously issued Joy of Life Club reward certificates.
PLEASE NOTE: To redeem a Joy of Life Club reward certificate after the Termination Date, you must present a printed copy of the certificate or other written record of the certificate number at check-in for the applicable stay. Following the Termination Date, Joie de Vivre colleagues will not be able to look up your reward certificate or apply a reward certificate unless you provide the reward certificate number. If you redeem Joy of Life Club points for a reward certificate prior to the Termination Date, please be sure to retain a copy of the certificate or your certificate number. If you previously redeemed Joy of Life Club points for a reward certificate, but failed to retain the number for that certificate, then – by the Termination Date – please log into your account at joyoflifeclub.com and reprint your unused reward certificate(s) or contact Joy of Life Club customer support at (877) 568-2733 (M-F from 8:00am to 5:00pm PT) and ask to be provided with your unused reward certificate number(s).
Effect of Joy of Life Club Program Termination & Introduction of Certain Joie de Vivre Properties into World of Hyatt
Once the Joy of Life Club program terminates, former members of the program will not be able to earn additional points, redeem points for program rewards, or receive any benefits of the former program when staying at a Joie de Vivre hotel (even if the reservation was made prior to program termination).
Beginning May 15, 2019, current Joie de Vivre hotels and resorts will join the World of Hyatt program – except for Galleria Park, Hotel Vitale, Hotel Carlton and the Marker. (These four properties are not affiliated with Hyatt and will not participate in World of Hyatt.) Joy of Life Club members will be able to enjoy all of the great benefits of the World of Hyatt program during their future stays at participating Joie de Vivre properties by migrating their Joy of Life Club account into World of Hyatt as described below.
Migration to World of Hyatt
Joy of Life Club members have the option of migrating their accounts into World of Hyatt. Account migration is available only until 11:59pm PT on September 27, 2019.
By migrating your Joy of Life Club account into World of Hyatt, you understand and agree that your Joy of Life Club information will be migrated to Hyatt. You agree to the World of Hyatt Terms & Conditions. Hyatt collects and uses your personal information in accordance with our Privacy Policies.
Joy of Life Club members migrating to World of Hyatt will receive four (4) World of Hyatt Bonus Points for each valid, unredeemed Joy of Life Club point in their account at the time of transition.
Joy of Life Club members may also be eligible to receive status in the World of Hyatt program as part of the migration. For Joy of Life Club members who enrolled in the program prior to March 27, 2019, the member’s status in World of Hyatt will be based on his or her Joy of Life Club status at the time migration is processed, as follows:
|FOR EXISTING JOY OF LIFE CLUB MEMBERS AS OF 3/26/19:
|Joy of Life Club Status
||World of Hyatt Status
World of Hyatt elite status awarded as part of this transition will be valid through February 2021. Migrating Joy of Life Club members who enrolled in the program on or after March 27, 2019, will enter the World of Hyatt program at the standard Membership level. Existing World of Hyatt members who already have the World of Hyatt status they would otherwise have received through Joy of Life Club account migration will, if applicable, have their status extended through February 2021. Existing World of Hyatt members who already have a higher World of Hyatt status than that they would have received through Joy of Life Club account migration will not have their World of Hyatt status affected by migration.
How to Migrate Your Account
To migrate a Joy of Life Club account into World of Hyatt, a member must:
(1) Already have a World of Hyatt account or open a new account. (Joining World of Hyatt is free. Visit worldofhyatt.com/joyoflifeclub to join.)
(2) Visit worldofhyatt.com/joyoflifeclub to link his or her Joy of Life Club and World of Hyatt accounts and submit a migration request prior to 11:59:59pm Pacific Time on September 27, 2019.
Processing of migration requests will not begin until May 15, 2019. For requests submitted prior to May 15, 2019, migration will be completed by approximately June 5, 2019. For requests submitted on or after May 15, 2019, migration will be completed within 2-3 weeks of the date of submission. A Joy of Life Club member will not receive the benefits of any World of Hyatt elite status acquired through migration or be able to use points transferred into the World of Hyatt program until his/her migration is completed.
In the event that a Joy of Life Club member does not migrate his or her account prior to the above deadline, (s)he will permanently forfeit any points then in his or her Joy of Life Club account.
If you have any questions about the termination of the Joy of Life Club program or migration into the World of Hyatt program, please contact the Global Contact Center at firstname.lastname@example.org or 800.544.9288/402.593.8615.
Posted March 27, 2019